Scent, Search, and the Pursuit of User Happiness

Jared Spool, my favourite ranter on how to build websites, has done a new podcast. Excellent stuff, and a lot more fun than it sounds. Nothing on telly? Listen to Jared, and follow the talk with his nice pdf that you can get to go with the cast.....
The latest rant, titled as above, is on how to keep them pesky darned users happy and coming back to yer spiffing web thingy. Top. He looks mad too, which always helps.

Brainsparks